What forms of payment do you
accept?
We accept all major credit cards (Visa, Master card, Discover,
and American Express), personal checks, money orders,
travelers checks, and Pay Pal (www.PayPal.com).
How do I order by phone?
Simply give us a call at (800) 521-5763.
Our customer service department handles calls Monday-Thursday 9am-7pm and Friday
9am-6pm Eastern
Standard Time. Please note that we do have extended
hours during peak seasons.
How long will it take to receive my order?
Orders are often shipped the same day received, almost
always by the next business day.
If it is imperative that your order be shipped the same
day it was placed, please give us a call at (800) 521-5763,
and we will make every effort to accommodate you.
Standard delivery time for your order can be between
1-7 days. Delivery time varies depending on your location
within the United States. Express shipping options are
available on checkout.
How are shipping charges calculated?
We make every effort to keep our shipping charges as
low as possible. Orders are typically shipped via UPS
or Federal Express.
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Standard Ground:
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$6.00 for all orders under $100.00
FREE for all orders over $100.00* |
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2nd Day Air:
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$15.00 for all orders under $75.00
$25.00 for all orders between $75.00- $1,000
$35.00 for all orders over $1,000 |
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Next Day Air:
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$30.00 for all orders under $75.00
$45.00 for all orders between $75.00-$1,500
$55.00 for all orders over $1,500 |
Please note that we ship to Hawaii, Alaska, and Puerto
Rico via UPS 2nd Day Air only. Shipping costs to these
areas will be $45.00 on all orders. We ship to APO/FPO
addresses via U.S. Priority Mail, which will incur an
additional charge of $15.00 on all orders. For international
orders please contact us at info@DiscountFormalwear.com.
What is your return policy?
We will gladly accept the return or exchange of any
unworn, unaltered garment with tags intact within 30
days of purchase. Shirts must be returned in original
packaging material for a full refund. To avoid a 20%
restocking fee, please return all merchandise in its
original carton, including all packing materials. Shoes must be returned in new condition AND original shoebox for credit.
Please note that returns WILL NOT be accepted without
a Return Authorization Number.
To obtain an RA#, please email us at returns@DiscountFormalwear.com.
Will I be charged sales tax on my order?
State sales tax will not be applied to your order unless
you are a New York State resident, in which case local
sales tax will be added.
Is my credit card information safe and secure during
online transactions?
Yes, your credit card information is encrypted using
Secure Socket Layer (SSL) Technology, the internet standard
for secure commerce transactions. This technology scrambles
all of your personal information, including credit card
number, name and address, making it impossible to read
as it travels over the internet.
Will my email address and personal information be
sold or shared with third parties?
DiscountFormalwear will never sell or share your
email or personal information with other companies.
We protect this information and use it for communication
purposes only. We respect your privacy and are committed
to ensuring that it is maintained.
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